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You can cancel a registration yourself from the confirmation page you received after registering — no account or login needed, just the link and the email you registered with. Self-cancellation is available any time before the event’s start date.
When a paid registration is eligible, we issue a full refund automatically back to your original payment method through Razorpay at the time of cancellation. Refunds typically take 5–7 business days to reflect, depending on your bank or payment provider.
If you registered several runners together in one checkout, that group shares a single payment. Cancelling one runner in the group removes them from the roster, but the refund for their share is issued manually by the event organizer rather than automatically — contact the organizer or reach out to us if that hasn’t happened within a reasonable time.
Some organizers set their own cancellation terms for their event — for example, a partial refund schedule based on how close to race day you cancel. Where that’s the case, it’s published on the event’s own page. The event’s policy applies in addition to this page, not instead of it.
If an organizer postpones or cancels an event entirely, refund or transfer options are at their discretion and will be communicated to registered runners directly.
If a refund seems delayed or incorrect, contact us with your registration confirmation link and we’ll look into it.